At CASIDOR, your satisfaction is our priority. All our products are quality-checked before shipment. If you encounter any issues with your order, please refer to the details below.
30-Day Return Policy
We offer a 30-day return window for purchases made directly through our website.
You have 30 days from the date of delivery to request a return.
Eligibility
To be eligible for a return:
• The return request must be submitted within 30 days of delivery
• Proof of purchase (order number or receipt) is required
• The product must have been purchased directly from our website
• The item must be returned in its original packaging
We reserve the right to limit or decline returns in cases of excessive, repeated, or suspected misuse of our policy.
Only one satisfaction-based refund is permitted per customer.
Return Shipping
We offer free standard shipping on all orders.
If a return is approved, we will cover the return shipping cost.
We do not charge any restocking or return processing fees.
How to Start a Return
To initiate a return, contact our support team within 30 days of delivery through any of the following methods:
• Live chat on our website
• The contact form on our “Contact” page
• Email at support@casidor.com
Please include your order number and reason for the return in your message.
If your return is approved, we will provide instructions on how and where to send your item.
Items sent back without prior authorization will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days with your order number and photos of the issue. We will review and resolve promptly.
Exchange:
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: support@casidor.com. We will process the free exchange.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Late or missing refunds (if applicable)
- If you have not received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.
Ship Returns To: 2833 Crockett Street, Unit 1120, Fort Worth, Texas 76107, United States
Thank you for buying with confidence!
For further inquiries:
If you have any questions about our payment policy, please contact us:
Phone: +1 (214) 506 3066
Email: support@casidor.com
